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Warranty and Terms & Conditions

We back our products and understand that our Calitec product is an investment that should last. That's why all of our products are guaranteed with lengthy warranties.

All Calitec systems and cylinders must be installed by qualified installers in accordance with all relevant building codes and New Zealand standards. 

The NZ Consumer Guarantees Act 1993 and Fair Trading Act 1986 (FTA) are the basis of our returns policy in regard to any faulty or damaged items. Please review our Warranty and Terms & Conditions, including our privacy policy.

Return policy
Returns after 60 days are ineligible. If you do wish to exchange or cancel your order, please call or email us directly. Have your order number or Invoice number ready.

Warranty - Hot Water System:

  • 20 year hot water cylinder

  • 5 year outdoor unit

  • 1 year electric heater

Warranty - Heat Pumps & Air Conditioning:

  • 5 year supply and installation

Please review the Website - Terms & Conditions

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